Terms & conditions
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Placing an order
By placing an order you agree to being 18yo or above, or if younger having the approval of your legal guardian.
The following payment methods is currently available:
- Betalning med kort. I dagsläget VISA och Mastercard via Billmate.
- Billmate Faktura 14 dagar
- Billmate Delbetalning 3-12 månader
You can pay by VISA, Mastercard... The payment is processed by Billmate on a secure platform. You need to submit your card number, expiration date details and CVC.
Prices and VATAll prices are displayed including VAT. The price listed is normally the price to pay. We ... In case something is wrong with your order we will get in touch with you to correct the error and make sure you still wish to fulfil your order.
You have the right to regret your purchase within 14 days from the day you received it.
The product must be returned in its original packaging, and protected properly in the parcel.
If you regret your purchase the return should be done without any unnessecary delay within 14 days from your return....
The following rules applies for all products in order to recieve full return without any value deduction:
- You can not subject the product in any way, change, paint, glue, cut, or in other ways change the original state of the product.
- Model kits that are delived in a box may be carefully opened and inspected. Inner bags or boxes may not be opened. The box and packaging is part of the product and must not be damaged.
Paint, glue or other chemicals may not be opened - product of this nature will be affected by opening them.
Tools, brushes and other accessories may be inspected to ensure they have expected quality, shape or function in its unused state, however they must not be used in any way, not even for testing purposes.
If the product has been used/opened according to above, we reserve the right to subject the product with 100% value deduction for the current order.
You may submit your return details by loggin in to your account and fill out the return form on the page "My account". You can also contact us by e-mail.
You hold the responsibility for the parcel as well as the shipping cost. DO NOT use any COD (cash on delivery) service since we will either - not collect the parcel, or - will reduce any additional cost from the refund.
The right to file a complaint is voided under all circumstances after 3 years. Only the original buyer is able to file a complaint, products bought on the after market is only - if at all - warrented by the manufacturer. In case of dispute about complaints we will follow the recommendation of "Allmänna reklamationsnämnden" (Public complaints department in Sweden).
Change or cancel order
The time it takes for your package to arrive depends on:
- day and time of your order
- day and time of payment (if other than credit card) as well as when we check your balance on our bank account.
- which items is in the order and their individual shipping time. The non stock item with the longest shipping time may delay the complete order.
incoming and outgoing goods handling
- high order pressure on us, our suppliers, shipping agents and delivery checkout service points - ie before holidays.
Find your DHL ServicePoint here